KOI Footwear Reviews

Koifootwear.com offers a payment method called Laybuy. With Laybuy, customers can purchase their desired Koi footwear and pay for the order in 6 automatic weekly payments. The day of the payments can be chosen by the customer. If the instalments are paid on time, the customer only pays the price of the purchase, making it an interest-free method. This information is based on the details available on the website. Please note that the availability of this payment method may vary depending on the region and other factors. Always check the official website for the most accurate and up-to-date information.

Koi Footwear has a return policy that allows returns within 28 days after the items are received. The cost for using the return service is £2.99. The returned items should not be used and must come with the original tag. Earrings cannot be accepted due to hygienic reasons. All items purchased in a single order need to be returned together. If a delivery option other than standard is chosen, the refund will only be for the price of the standard delivery.

For returns in the United Kingdom, the process involves going to the Royal Mail website or logging into the Koi account to create a return. The parcel can either be collected or dropped off by the customer. The return address is: UNION WORKS BACUP ROAD RAWTENSTALL ROSSENDALE BB4 7LN UK.

Customers also have the option to make returns at the Koi store. This type of return must be done in person at the store and is free of charge. Customers can return orders purchased in-store and orders purchased online. Please allow 3-5 working days for the refund to land in the bank account.

For international returns, Koi Footwear does not cover the cost and the price may vary depending on the size and weight of the parcel. The return address is the same as for the UK returns. It's important to keep a receipt of the postage to the depot until the refund of the items.

Unfortunately, Koi Footwear does not offer exchanges. The best advice would be to return for a refund, and then place another order for the correct size.

As for the shipping policy, it was not explicitly found. However, it is known that Koi Footwear uses Royal Mail as one of their shipping carriers. For international orders, the shipping cost may vary. It's also noted that some customers have mentioned that the return cost can be expensive if you're returning from outside the UK.

Koi Footwear is a popular online store known for its vegan footwear and fashion accessories for men and women. The brand was founded in 2016 and has since gained a significant following for its unique, artistic, and stylish footwear options. One of the key selling points of Koi Footwear is its commitment to using 100% vegan materials and providing affordable products.

The brand has a wide range of footwear and accessories, organized into various styles. Some of the bestsellers include their Mary Janes Shoes. Customers have praised the brand for its quick shipping, especially for international orders, and the perfect fit of the shoes.

However, some customers have raised concerns about the quality of the products, with reports of shoes breaking or cracking after a few months of use. Despite this, the brand's customer service has been commended for its responsiveness and willingness to resolve issues.

Overall, Koi Footwear has received a great rating from customers, with a majority of the reviews being positive. The brand continues to strive for exceptional products and outstanding customer care.

Please note that this information is based on available online reviews and may not fully represent the entire customer experience at Koi Footwear. For the most accurate information, it's recommended to visit the official Koi Footwear website or contact their customer service directly.

Koi Footwear, a UK-based label, is known for its vegan materials and affordability. The brand offers a wide range of women's shoes that typically cost between $50 and $150, with most priced under $100. For instance, the Lolita Ruffle Velvet Ankle Boots are priced at $79. However, it's important to note that while the brand ships internationally, customers outside of the UK may face significant shipping costs. For example, a customer in the United States reported that it would cost between $150-200 to return shoes for a smaller size. Therefore, international customers should consider these potential additional costs when purchasing from Koi Footwear.

Koifootwear.com has received a great rating of 4.1 with 18,775 total reviews. The majority of customers have given a 5-star rating (72%). Here are some of the customer reviews:

• One customer praised the shipping and customer service, mentioning that the shipping was right on point and the customer service was incredible. The customer found the coupon they received very helpful and plans to shop from them again if anything catches their eye.
• Another customer loved the boots for their comfort but expressed concerns about the quality. The boots broke after only four months of use, with the thick rubber sole cracking all the way through. This customer didn't use them for long walks or difficult conditions, so they were disappointed with the short lifespan of the shoes.
• A customer from the UK appreciated the quick shipping to the US and the perfect fit of the shoes. They found the shoes well-made and look forward to wearing them more often.
• However, one customer had a negative experience where the shoes did not arrive at the shipping address. This was disappointing for the customer, especially as a returning customer.

Please note that these are just a few examples of the customer reviews and experiences may vary.